Shipping & Returns

SAILOR MOON VIDEO - SHIPPING AND RETURNS POLICY

 

The following contains the Shipping & Returns policy for Sailor Moon Video, found at https://www.sailormoonvideo.com . It was created and last updated on 04/20/2023.

 

1. SHIPPING & DELIVERY

All domestic and international shipping is done through USPS. Shipping costs will be calculated by USPS at the time of purchase. Sailor Moon Video does not control these rates.

 

2. PROCESSING TIME

Items are typically processed within 2 business day(s), excluding weekends and holidays.

A tracking number will be provided once the item has been handed over to the carrier.

 

3. CANCELLATIONS

Once an order has been placed, processing begins and an order cannot be canceled.

If you have questions about canceling an order, please contact us directly.

 

4. RETURNS

All sales are final, and returns are not accepted. 

Buyers are encouraged to read the details of each item closely, and request additional pictures if desired before making any purchases. 

 

5. DELAYED ORDERS

In the case of delayed processing, buyers may cancel an order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

 

6. DAMAGED ORDERS

Sailor Moon Video is not liable for any lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, please reach out to us so that we may assist you in filing a claim with the shipping provider. 

 

7. SHIPPING RESTRICTIONS

Orders cannot be shipped to P.O. Boxes.

 

8. CONTACT

For questions about this Shipping & Returns policy, please contact Vintage Anime Video directly: vintageanimevideo@gmail.com